Support

Find answers to the most common questions below
If you still need help, use the contact form further down

Frequently Asked Questions

How do I log in to my account?+

Go to logicbase.online/members to access your login page. Enter the email address and password you used during enrollment. When your purchase was completed, your account was created automatically and login credentials were sent to your email.

I forgot my password. How do I reset it?+

On the login page, click “Forget password?” and enter your email address. A reset link will be sent to you within a few minutes. Check your spam folder if it doesn’t arrive promptly.

I purchased a course but haven’t received my login details.+

Your account is created automatically the moment your payment is confirmed. Look for an email from Logic Base with your login credentials — check your spam or junk folder if it doesn’t appear within a few minutes. Once you have your details, log in at logicbase.online/members. If you still can’t find the email after checking spam, use the support form below and we’ll get you sorted right away.

How do I enroll in a course?+

Visit the Enrollment page at logicbase.online/enroll and choose your option. All payments are processed securely through Stripe. Once your payment is confirmed, your account is created automatically and you receive immediate access.

What payment methods are accepted?+

All major credit and debit cards are accepted through Stripe — Visa, Mastercard, American Express, and Discover. No PayPal or cryptocurrency at this time.

Will I receive a receipt after purchasing?+

Yes. Stripe sends an automatic payment confirmation to the email address used at checkout. If you don’t receive it, check your spam folder or contact us using the support form below.

Can I purchase both courses separately and still get the bundle price?+

No — the bundle discount only applies when both courses are purchased together through the Bundle option on the enrollment page. Separate purchases cannot be combined retroactively.

How long do I have access to my course?+

All courses include 12 months of access from the date of purchase. Within that period you can return to any module as many times as you like, on any device.

What devices can I use to access my course?+

Your course is accessible from any device — desktop, laptop, tablet, or mobile. Progress is saved automatically so you can switch between devices at any time.

Do I need to complete the course in order?+

No. You can work through the modules in any sequence that suits you. That said, the content is structured to build on itself, so following the order is recommended for the best experience.

What happens when my 12 months expires?+

Access ends at the 12-month mark. We recommend downloading any guides or workbooks included in your course before that date. Certificate downloads are also available from your dashboard at any time during your access period.

How do I receive the free Introduction Guides?+

Enter your email address in the download form on the Enrollment page. The guides will be delivered to your inbox. No account or payment is required.

I’m already enrolled — do I still need to download the Introduction Guides separately?+

No. The Introduction Guides are included in your members area and are always available from your dashboard at no charge.

Can I download the course materials to keep?+

Guides, checklists, workbooks, and the prompt pack included in your course can be downloaded directly from the lesson pages inside your members area. Audio content is streamed and not available for download.

How do I get my certificate?+

Your certificate is issued automatically when you complete all modules in a course. It will appear in the Certificates section of your dashboard and can be downloaded at any time during your access period.

I completed my course but my certificate isn’t showing.+

Make sure all modules have been marked as complete inside the course. If everything is marked complete and the certificate still isn’t appearing, use the support form below and we’ll resolve it promptly.

My course progress isn’t saving.+

Progress is saved when you click “Mark Complete” at the end of each lesson. If the button isn’t responding, try refreshing the page. Disable any browser extensions that may be blocking scripts, particularly ad blockers.

The audio isn’t playing on my lesson page.+

Check that your device volume is on and that your browser isn’t blocking autoplay. Try refreshing the page. If the issue persists on multiple browsers, use the support form below with the lesson name and your device type.

What is your refund policy?+

Refunds are considered within 7 days of purchase, provided no course modules have been accessed or downloaded. Once course content has been accessed, all sales are final. To request a refund, submit a request using the support form below with your order details.

How is my personal information handled?+

Logic Base does not sell, share, or distribute your personal information to any third party. Your email address is used solely for account access, course delivery, and occasional updates about Logic Base products and offerings. We do not share your data with advertisers or external marketing services, and we do not promote third-party products to our members. For full details, see our Privacy Policy.

We understand there are thousands of devices worldwide. If something doesn't work on your device, please let us know.

Need help with something else? Use our contact form below.

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